Shipping

Shipping Policy

 

Order Processing

Most orders are prepared and ready to ship within 2 business days. During peak seasons or periods of high order volume, processing times may be slightly longer.

You will receive email notifications with updates as your order moves through each stage of fulfillment.

Order Cut‑Off Time

Orders placed after 2:00 PM EST begin processing on the next business day.

Updating Shipping Information

If you need to update your shipping address, please contact us immediately at hello@magnetymemo.com. If your order has not yet been packed, we will be able to update the address. Once an order is packed or shipped, we are unable to make changes.

Shipping Carriers

We ship most orders via USPS.

Shipping Locations

United States

We ship from South Carolina, and delivery typically takes:

• 2–5 business days for most continental U.S. destinations

• Up to 7 business days for Alaska and Hawaii

International Shipping

We do not currently offer international shipping. This will be available soon — stay tuned for updates.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method. (If you offer free shipping, replace this line with: We offer free standard shipping within the United States.)

Lost, Stolen, or Damaged Packages

Once a package is handed to the carrier, it becomes their responsibility. If your package is lost, delayed, or marked as delivered but not received, please contact USPS directly to open a claim.

We will assist when possible, but we cannot replace or refund orders that show carrier‑confirmed delivery.

Incorrect or Undeliverable Addresses

Please ensure your shipping information is accurate at checkout. Orders returned to us due to an incorrect or undeliverable address may require additional shipping fees to resend.

Holiday & Peak Season Delays

Shipping carriers may experience delays during holidays or high‑volume periods. These delays are outside of our control, but we will always process your order as quickly as possible.

Refund / Return Policy

Return & Refund Policy

We want you to feel confident when you order from us. Please read this policy carefully to understand how returns and refunds work for our store.

Items That Cannot Be Returned

Because our products are custom‑made and personalized, certain items are final sale and not eligible for returns or refunds.

Non‑Returnable Items

• Custom products: All personalized items — including flexible magnets, fridge magnets, button magnets, photo prints, and any other custom‑made products — are final sale.

• Gift cards: Non‑refundable.

• Personal care or perishable goods: Not applicable to our store, but included for legal compliance.

If you have questions about your specific item, feel free to reach out. We’re always here to help.

Damages & Issues

Please inspect your order as soon as it arrives. If your item is defective, damaged, or incorrect, contact us immediately at hello@magnetymemo.com with your order number and photos of the issue.

We will review the situation and make it right.

Refunds

If a refund is approved after you contact us:

• Your refund will be issued to your original payment method.

• Refunds typically appear within 10 business days.

• Your bank or credit card company may require additional processing time.

If more than 15 business days have passed since your refund was approved and you still haven’t received it, please reply to your email thread with us so we can verify the status.

Questions?

If you’re unsure whether your item qualifies or need help with an order, reach out anytime at hello@magnetymemo.com. We’re here to support you.