Return & Refund Policy

We want you to feel confident when you order from us. Please read this policy carefully to understand how returns and refunds work for our store.

Items That Cannot Be Returned

Because our products are custom‑made and personalized, certain items are final sale and not eligible for returns or refunds.

Non‑Returnable Items

• Custom products: All personalized items — including flexible magnets, fridge magnets, button magnets, photo prints, and any other custom‑made products — are final sale.

• Gift cards: Non‑refundable.

• Personal care or perishable goods: Not applicable to our store, but included for legal compliance.

If you have questions about your specific item, feel free to reach out. We’re always here to help.

Damages & Issues

Please inspect your order as soon as it arrives. If your item is defective, damaged, or incorrect, contact us immediately at hello@magnetymemo.com with your order number and photos of the issue.

We will review the situation and make it right.

Refunds

If a refund is approved after you contact us:

• Your refund will be issued to your original payment method.

• Refunds typically appear within 10 business days.

• Your bank or credit card company may require additional processing time.

If more than 15 business days have passed since your refund was approved and you still haven’t received it, please reply to your email thread with us so we can verify the status.

Questions?

If you’re unsure whether your item qualifies or need help with an order, reach out anytime at hello@magnetymemo.com. We’re here to support you.